Important note: Due to current government safety directives regarding COVID-19, La Veranda Home & Garden Dubai is not permitted to process any product exchanges or returns until further notice. Thank you for your understanding.
You have 10 days from the date of purchase to return any item that meets our return policy.
- We’ll exchange an item(s) that is accompanied by the original proof of purchase such as your receipt or tax invoice.
- The returned item(s) must be in good and unused condition, in its original sealed packaging and with all paperwork, parts and accessories that came along with it.We don’t process returns & refunds for open seal, seal tempered with or used products. Only under exception case if product can be sold again, returns may be processed by charging Re-Stocking Fees minimum of 20% upto 50% depending upon condition of the product.
- If the returns criteria are not met fully, we may refuse the return.
- Return of item(s) under sale , promotion or special discounts are not acceptable.
- In case if the customer reject the delivery of item(s) purchased after shipping for any reason same delivery charge will be applied.
- Products under promotion , sale or special discount.
- Special order or customized items (example:custom painted items,upholstered items ).
- Damaged or used items, which are no longer in a sellable condition.
- Items by reason of their nature.(example : used planters , furnitures etc.).
- Installed and assembled items.
- Delivery charges.
There are 2 ways to return your items: Either return it to our showroom at Dubai or arrange for a pick-up by calling us at +971 4 346-8075
If you notice any visible damage to the item on delivery, refuse the delivery and call us at +971 4346 8075.
No you cannot return an item purchased under promotion r came with a bundle deal.
Your refund will be processed once we approved. For in-store returns, you can also choose to credit your refund to a La Veranda Gift Card, and if you paid using bank transfer or by cash, we’ll refund the amount to your bank account via a Bank Transfer form that we’ll send over after the item(s) are returned.
The VAT amount will be included in your total refund amount. Make sure to show your proof of purchase – receipt or tax invoice – when returning your item(s).